Should you place an order for an item that is not currently in stock, you will be contacted within 2 - 3 business days to discuss alternative ordering options Our typical processing for in-stock items can range from 2 to 10 business days for small packages and 6 to 15 business days for larger items; CUSTOM ORDERS vary and may take longer. Your order is THEN shipped from our New York Warehouse. We do not presently ship internationally except to Canada.
Runa Studios does not guarantee a delivery date on any orders. We strive to process, package and ship your order as promptly as possible but sometimes there are processing delays. During our busy season (March thru August) and Holidays we are working under a greater volume of shipments that may cause orders to be delayed. We appreciate your understanding in this matter. Any matters or special arrangements concerning this information must be discussed directly with our Customer Service Representatives. If there are any issues with the order such as credit card number, mailing address or missing information, we will try to notify you within 2 days via E-MAIL to resolve the issue.
Most of our Fed Ex or UPS ground, aside from being expertly packed, carries insurance against breakage.
When you go to the Post Office, they weight it, check where it is going and charge accordingly. We do the same thing - as well as gather the items in your order and prepare them for shipping.
Our shipping charges are based on how much it costs us to ready your order for shipping, how much it weighs, and where it is going.
It is our policy to ship Fed Ex Ground whenever possible. We have found that it is by far the most cost-effective way to ship smaller packages safely. Packages shipped via Fed Ex Ground can be tracked easily.
Items to be returned via Return Shippment must be received within 30 days of intial purchase to obtain an authorized refund.
Freight Carrier Information:
Runa Studios On-line will not be held responsible for any damaged goods received regardless of form of trucking used. Examine all goods upon receipt for possible shipping damage, and report any such damage to the carrier immediately. The carrier is responsible for any loss or damage incurred while being shipped, not Runa Studios On Line. All damaged goods must and shall be solely the responsibility of the person whose name appears in the Bill To: section of all quotes and invoices. Any damage claims must be filed by said person. Loss or damage that occurs during shipment by carrier selected by Runa Studios On line is purchaser's responsibility. Runa Studios On Line does not represent or warrant that the items will be shipped or delivered within any specific time frame. Runa Studios On Line shall have no liability as a result of delays occurring in the course of shipping as a result of the carrier.
Online payments are processed through Covant NYC, Runa Studio's managing company for the United States.